Privacy Policy

Website: https://tapconnect.me

Operator: TapConnect

Jurisdiction: Commonwealth of Australia

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the Site and our related services (“Services”). By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1) Information We Collect

• Information you provide:
  • Account and contact details: name, email, phone, venue/organisation name, role.
  • Business content: menu items, images, descriptions, pricing, specials, branding assets.
  • Communications: support requests, feedback, survey responses.
  • Billing details: limited payment information processed via our payment provider (we do not store full card details).
• Information collected automatically:
  • Usage and analytics: page/menu views, clicks, traffic sources, time and date of access, device/browser type, language, referrer URL, approximate location (based on IP).
  • Cookies and similar technologies: for authentication, preferences, analytics, and feature performance.
• Information from third parties:
  • Integrations you connect (e.g., POS or analytics tools), review links, social profiles.
  • Publicly available business information (e.g., venue name, address, opening hours).

2) How We Use Your Information

We process personal information to:

• Provide and operate the Services (e.g., host your digital menu, QR links, TapConnect Hub profile).
• Enable features such as analytics dashboards, sold-out/specials updates, A/B testing, benchmarking, and multi-venue management (as applicable to your plan).
• Improve, maintain, and secure the Site (including troubleshooting, data analysis, testing).
• Personalise and measure content, including recommendations and upgrade prompts.
• Communicate with you (service notices, onboarding, support, policy updates, and—where permitted—marketing).
• Process payments, invoices, refunds/credits where applicable, and prevent fraud/abuse.
• Comply with legal obligations and enforce our Terms and Conditions.

3) Cookies and Tracking

We use:

• Essential cookies: authentication, security, load balancing.
• Functional cookies: preferences, saved settings.
• Analytics cookies: usage metrics, performance, feature adoption.
• Marketing cookies (if used): to measure campaigns and show relevant prompts.

You can manage cookies in your browser settings. Disabling some cookies may affect functionality.

4) Analytics and Benchmarking

• We aggregate and de-identify usage data to produce insights (e.g., top dishes, peak hours, traffic sources).
• For Pro benchmarking, we may compare your performance against an anonymised cohort of similar venues by region/segment. Benchmarking datasets do not disclose identifiable information about any specific venue other than your own.

5) Disclosing Your Information

• Service providers and subprocessors: hosting, analytics, payment processing, customer support, email/SMS delivery, logging and security. These parties process data on our behalf under contractual obligations.
• Integrations you authorise: POS systems, webhooks, or third-party tools you connect.
• Business transfers: in connection with a merger, acquisition, restructuring, or asset sale.
• Legal and compliance: to comply with law, court orders, or enforce our rights, prevent fraud, or address security issues.

We do not sell your personal information.

6) International Transfers

Our service providers may process information in other countries. Where data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place (e.g., contractual protections) and compliance with the APPs. By using the Services, you consent to such transfers.

7) Data Retention

• Account and venue data: retained for the duration of your account and as required for legal, accounting, or reporting obligations.
• Analytics retention varies by plan tier (e.g., Essentials limited, Growth ~12 months, Pro ~24 months). Aggregated or de-identified data may be retained longer for service improvement and benchmarking.
• We will delete or de-identify personal information when it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.

8) Your Rights

Subject to applicable law, you may:

• Access and request a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information (where no longer required).
• Object to or restrict certain processing (e.g., direct marketing).
• Withdraw consent where processing is based on consent (this does not affect prior processing).

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests. We will respond within a reasonable time as required by the APPs.

9) Security

We implement reasonable technical and organisational measures to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure; you are responsible for maintaining the confidentiality of your login credentials.

10) Children

The Services are intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.

11) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Review the privacy policies of any third-party site you visit.

12) Direct Marketing Preferences

Where permitted, we may send emails or messages about features, offers, and updates. You can opt out at any time using unsubscribe links or by contacting us. We may still send service or transactional messages (e.g., security, billing, or critical updates).

13) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date.” Continued use of the Site after changes constitutes acceptance of the revised Policy.

14) Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal information, contact:

• Email: admin@1tech.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au